Split environment

In some situations you want to move an organisation out of your current environment and place it in its own separate environment. For example when a subsidiary becomes independent, when a client you manage as an accountant needs their own account, or when the current environment has become too complex.

Two ways to split

Option 1: Manage user access per organisation (self-service)

The simplest approach is to keep all organisations in the same environment, but manage access per organisation. Each user only sees the organisations they are a member of. By adding employees only to the organisations they are responsible for, you effectively create separate workspaces without technically splitting.

This approach has the advantage that transaction credit remains shared and that you as administrator keep a single overview of all organisations.

Option 2: Remove the organisation and recreate it in a new environment

If you want a full separation, with separate credit, separate users and separate settings, the organisation must be removed from the current environment and recreated in a new environment.

Important: when removing an organisation, all stored documents for that organisation are deleted. This is irreversible. Make sure you have downloaded all required invoices before proceeding.

The procedure:

Download all invoices and documents from the organisation you want to move.
Contact support via [email protected] or by phone on 088 440 6633. Include the organisation name, Chamber of Commerce number and the reason for removal.
Support will contact a registered administrator of the environment to verify the request.
Provide approval via the platform form from within the platform itself. This is the only valid authorisation channel — an email from an authorised person is not sufficient. The approval must explicitly state that all associated documents will be deleted and that this is irreversible.
Support will only proceed with the removal after receiving approval via the platform form and records this in the ticket.
The user who wants to manage the organisation in their own environment creates a new account on platform.econnect.eu.
In the new environment the user adds the organisation again and activates it.

After activation any existing Peppol-SMP registration is restored and the organisation is immediately reachable for receiving and sending invoices.

Support will never carry out a removal without approval via the platform form. An email from an authorised person is not sufficient. This also applies to a downgrade (for example to fall within the organisation limit of a subscription).

Change of legal form (new KVK/VAT number)

When a change of legal form results in a new KVK and/or VAT number — for example when converting a sole trader or general partnership to a private limited company (BV) — you must create a new organisation in eConnect. Updating the existing organisation is not the correct approach: a new KVK/VAT number is legally a different entity.

As a result, creating the new organisation also means that the KYC procedure (Know Your Customer) must be completed again for the new entity.

Which option suits you?

Situation

Recommended option

Organisations need to operate separately with their own credit

Option 2 (full separation)

You want to restrict employees to specific organisations

Option 1 (manage access)

A client wants to manage their own account

Option 2 (full separation)

You want to keep a single central overview

Option 1 (manage access)

Change of legal form with new KVK/VAT number (e.g. to BV)

Create new organisation (see above)

Want to learn more about how the environment, organisations and users work together? Read The platform structure.

Contact support