Logging in and 2FA on the eConnect platform

Can't log in, forgotten your password, or do you want to set up or reset two-factor authentication (2FA)? Read what to do per situation.

eConnect has two login pages. Which one you need depends on the product you use:

Product

Platform (platform.econnect.eu)

https://platform.econnect.eu

Control or the Peppol Service Bus (PSB)

https://identity.econnect.eu

The wrong login page is by far the most common cause of "my account does not exist". A PSB account does not work on platform.econnect.eu, and a Platform account does not work on identity.econnect.eu. Not sure? Try both.

Forgot password

Platform (platform.econnect.eu)

Go to https://platform.econnect.eu.

Step 2: Click Forgot password

Click Forgot password below the login form.

Step 3: Enter your email address

Enter the email address you use to log in. You will receive an email with a reset link (also check your spam folder).

Step 4: Choose a new password

Click the link in the email and choose a new password.

Identity server (identity.econnect.eu)

Go to https://identity.econnect.eu.

Step 2: Click Forgot password

Click Forgot password and enter your email address.

Step 3: Follow the reset link

Important: this function only works if your email address has been verified. Verification happens once after the account is created. If you do not receive a reset email, your address may not yet be verified. Contact support in that case.

The reset email does not arrive

Check your spam / junk folder.
Wait a few minutes — busy moments may delay delivery.
Still no email after 15 minutes? Contact support via +31 88 440 6633 or [email protected].

Setting up two-factor authentication (2FA)

Two-factor authentication adds a second step to logging in: in addition to your password, the system asks for a time-based code from an authenticator app (such as Microsoft Authenticator or Google Authenticator).

Step 1: Open the security settings

Log in to platform.econnect.eu (or identity.econnect.eu, depending on your product). Go to My profile or Security settings and choose Enable two-factor authentication.

Step 2: Link the authenticator app

Open the authenticator app on your phone and scan the QR code that the portal shows.

Step 3: Confirm the link

Enter the first code from the app to confirm that the link works.

Step 4: Save recovery codes

Keep the recovery codes shown somewhere safe, for example in a password manager. With a recovery code you can log in again if you lose your phone.

Step 5: Save the settings

From the next login, the portal will first ask for your password and then for a 6-digit code from the app.

Resetting or re-linking 2FA

Got a new phone or is the authenticator app no longer working? There are two options:

With recovery code: log in with your password and use one of your recovery codes at the 2FA step instead of an app code. After that you can disable 2FA in your profile and re-link it to your new phone.
Without recovery code: if you can no longer access the codes, support must reset the 2FA for your account. Contact us via +31 88 440 6633 or [email protected]. We will verify your identity before disabling 2FA.

Single Sign-On and 2FA

Logging in via Single Sign-On (Microsoft, Google or your organisation's own identity provider)? eConnect itself does not request a second factor — that is handled by your organisation's identity provider. 2FA settings on the eConnect side only apply to accounts with their own password.

Invited users

Does your organisation use eHerkenning, but does someone without eHerkenning still need access — for example an accounting firm or an external contact? That is possible. An administrator invites that person via User management on platform.econnect.eu. The invited user receives an invitation email and then creates an account with an email address and password. eHerkenning is not required for regular Platform access.

Security advice: logging in with only a username and password is strongly discouraged. Always enable 2FA for such accounts. eConnect will make two-factor authentication mandatory in the future — anticipate this by enabling 2FA now.

What you see

What is likely happening

What to do

"Email address has no account"

You are trying to log in on the wrong login page.

Try the other URL — see table above.

"Invalid username or password"

Typo, old password or caps lock.

Try "Forgot password".

Logged in, but you see no organisations or invoices

You are listed as a user in the environment but not linked to an organisation.

Ask the account administrator of your organisation to grant you access.

2FA code is constantly rejected

Your phone clock is out of sync.

Enable automatic time synchronisation on your phone and try again.

You see no 2FA code

2FA is already enabled, or you do not have the right to manage it yourself.

Contact support.

Security tips

Use a unique password for eConnect, stored in a password manager.
Enable 2FA, even if you are not required to.
Keep recovery codes safe and not in the same place as your phone.
Never share your password or 2FA codes, not even with support. We will never ask for them.

Need more help

Call support via +31 88 440 6633 (on working days).
Send an email to [email protected] from the email address you use to log in — that speeds up verification.