How to make a user administrator of the environment or an organisation on the eConnect platform.
The administrator is the user with the most permissions within an eConnect environment. Only an administrator can invite other users, assign roles, create organisations and change subscriptions. You can have multiple administrators in one environment.
If you are already an administrator, you can promote another user to administrator:
Go to My environment and click on Users.
Click on the name of the user you want to make administrator.
Change the role to Administrator. The change takes effect immediately; the user does not need to log in again.
In addition to the environment role, you can also assign an administrator per organisation. An organisation administrator can add and remove members from that specific organisation.
Go to My environment > Organisations and select the organisation.
Open the member list of the organisation.
Change the role of the desired member to Administrator (organisation level).
A user can be an organisation administrator without being an environment administrator; the two levels work independently. See Roles and permissions on the platform for an explanation of all levels.
It is advisable to have at least two administrators in your environment. If the only administrator leaves the company or loses their password, there is no one else who can add new users or change settings. In case of a staff change, the support team would have to intervene manually to appoint a new administrator, which is time-consuming and requires identity verification.
If the previous administrator is no longer employed and no one else has administrator rights, contact support via support.econnect.eu. After verifying your identity (via the known email address or a Chamber of Commerce extract), the support team can set up the new contact person as administrator and link them to the relevant organisations.
Want to learn more about the role structure? Read Roles and permissions on the platform.
Go to user management