Credit note | eConnect

If you have sent an invoice with an error (wrong amount, wrong description or wrong VAT), you can send a credit note via the eConnect platform. The credit note automatically references the original invoice and is delivered through the same channel.

How to create a credit note

Step 1: Open the invoice form

Click on Create invoice in the main menu.

Step 2: Select the Credit note type

Select Credit note as the invoice type in the dropdown.

Step 3: Fill in the details

Fill in the details. The recipient (debtor) is the same as on the original invoice. Add a reference to the original invoice; the platform automatically carries over the original invoice number when you enter it in the reference field.

Step 4: Add the invoice lines

Enter the invoice lines with the amounts to be credited.

Step 5: Send the credit note

Click Send. The credit note receives its own invoice number. The reference to the original invoice ensures the recipient can match the correction.

How to handle corrections

The Peppol standard requires a credit note to contain the full credited amount. The standard procedure is:

Credit the full original invoice with a credit note.
Create a new invoice with the correct details.

This ensures a clean administration for both sender and recipient.

Important notes about credit notes

The platform generates a CreditNote document (TypeCode 381) with all amounts positive. That is the Peppol convention: the document type implicitly indicates it is a credit note.
Using the PSB API? Both the CreditNote schema (positive amounts, TypeCode 381) and the negative Invoice (negative amounts, TypeCode 380, the Dutch GBNED convention) are supported. See Credit note variants: CreditNote vs. negative Invoice for technical details and sign conventions.
Negative amounts on invoice lines are not allowed in the CreditNote schema. Need to include a discount or deduction? Use a negative quantity with a positive unit price.
A credit note is sent through the same delivery channel as the original invoice (Peppol, platform or email).

Want to resend an invoice with corrected details instead of a credit note? Read Resend an invoice.

Create a credit note