Resending a previously sent invoice may be necessary when delivery has failed, the recipient's EndpointID was incorrect, or when a reference (such as an order number) needs to be corrected. On the eConnect platform you can do this easily from the Outbox.

Resending is the right action in the following situations:

• Delivery failed: the recipient was not reachable via Peppol (for example due to an incorrect EndpointID or a technical issue on the receiving end).
• Reference error: the recipient rejected the invoice because of an incorrect order number or PO number. When resending you can correct the reference without having to create a new invoice.
• Recipient was temporarily not registered: the recipient now has an active Peppol registration and the invoice can be delivered.

Resending is not the right choice if the invoice content itself is incorrect (wrong amount, wrong recipient). In that case you should first send a credit note and then create a new invoice.

If delivery failed due to an incorrect Peppol address, you can adjust the EndpointID when resending. Check the correct Chamber of Commerce number or OIN number of the recipient. For government organisations the OIN must always contain exactly 20 digits, including leading zeros.

Does the error return after resending? Check the details or view the common sending errors.

• Sending errors and how to fix them
• Create and send an invoice
• Send a credit note
• Find your sent sales invoices