When you open a document in Control, you see the full story of that document: who sent it, through which channel, what the current status is and which processing steps it has been through. This detail screen is the heart of Control and gives you the insight you need to quickly identify issues and track document progress.

From the document list, click on a document to open the detail screen. You can also navigate directly to a document if you know the document number, using the search function.

At the top of the detail screen, you'll find the key information about the document:

• Sender: the party that sent the document, including their identifier
• Recipient: the party the document is intended for
• Document type: the type of document, such as an invoice, credit note or order
• Date: the creation or send date of the document
• Channel: through which channel the document was processed (Peppol, email, SFTP or another network)

This information gives you immediate context about the document before you dive into the details.

Control gives you direct access to the source file of the document. You can view the original XML or UBL file in the interface and download it for further analysis or archiving. This is especially useful if you have technical questions about the content of a document, or if you want to compare the file with what arrived in your financial system.

Tip: the XML file contains all structured data of the document. If you notice a discrepancy between what you expected and what was delivered, the XML file is the best place to check.

The audit trail is one of Control's most powerful features. Each document has a chronological overview of all processing steps it has been through, from the moment of receipt to the final delivery (or failure).

For each step in the audit trail, you can see:

• Timestamp: when the step took place
• Action: what happened (receipt, validation, transformation, transmission, delivery)
• Result: whether the step was successful or produced an error
• Details: additional information, such as error messages or technical details

The audit trail gives you full transparency into the processing workflow. If a document hasn't reached the recipient, you can see in the audit trail exactly where it got stuck.

The detail screen shows the current delivery status of the document. For a failed delivery, you can see the error message and the number of retry attempts the PSB has made. For server errors (5xx), the PSB retries up to 8 times, spread over a period of approximately 35 hours.

If all attempts have failed, the error message often reveals the root cause. Common causes include technical issues at the receiving party or an invalid endpoint.

Note: if you see a document with "Failed" status and multiple retry attempts, it is advisable to contact the receiving party or reach out to [email protected] if the issue persists.

From the detail screen, you can perform actions on a document. The available actions depend on the status and type of document:

• Resend: if a document has failed, you can resubmit it for delivery
• Check status: query the current delivery status from the receiving network

Not all actions are available in every situation. Control only shows the actions that are relevant at that moment for the selected document.

• Viewing and searching documents
• What is eConnect Control?
• Managing settings in Control