eConnect Control is accessible at control.econnect.eu. To log in, you need a separate account that is created for you by the eConnect Techsupport team. These are not the same credentials as for the legacy platform at platform.econnect.eu.

You cannot create a Control account yourself. Once your account is ready, you will receive a secured form via email from eConnect where you can view your login credentials. This form contains your username and a temporary password.

Do you have a Silver or Gold SLA subscription and don't have access yet? Contact [email protected] and we'll arrange it for you.

Go to control.econnect.eu and enter your username and the temporary password you received through the secured form. On your first login, you will be asked to set a new, personal password. Choose a strong password that you don't use for other services.

After your first login, you can change your password at any time. Click Account in the top-right corner of the screen and select Password from the dropdown menu. You will need your current password to set a new one.

Control supports two-factor authentication (2FA) for added account security. When 2FA is enabled, you need a verification code in addition to your password when logging in. You receive this code through an authenticator app on your phone.

Tip: enable two-factor authentication when it becomes available for your account. It adds an important layer of security, especially if you work with sensitive documents.

Can't log in? First check that you're using the correct address: control.econnect.eu (not platform.econnect.eu). The login credentials for Control are not interchangeable with those of the legacy platform.

Forgot your password? Self-service password recovery is available via identity.econnect.eu, provided you have previously verified your email address. After verification, you can use the "Forgot password" option to set a new password. Haven't completed the verification step or unable to reset? Contact [email protected].

Note: if you log in at platform.econnect.eu instead of control.econnect.eu, you will end up in the legacy platform. This is a different system with different credentials.

Control and the legacy platform are two separate systems. The platform at platform.econnect.eu is the familiar portal for sending and receiving invoices. Control at control.econnect.eu is the new interface built on the PSB. The accounts are independent: you need separate login credentials for each system.

Both systems exist side by side during the current transition period. Eventually, Control will replace the legacy platform entirely.

• What is eConnect Control?
• The Control interface
• Viewing and searching documents