If an invoice was not correctly delivered to your connected accounting software (for example due to a temporary outage or a configuration error), you can reoffer the document. The platform then sends the invoice to your software connection again.

The platform sends the document to your connected software again. In most cases the invoice appears in your accounting package within a few hours.

The most common situations:

• Software was temporarily unavailable: your accounting package had an outage or maintenance, causing the automatic download to fail.
• Configuration has been changed: you have reconfigured the software connection or renewed connection keys, and want to forward previously received invoices.
• Invoice was marked as "Duplicate": an invoice that was marked as a duplicate and has since been released as original needs to be reoffered to appear in the software.

Invoices with the status "Duplicate" cannot be reoffered. You must first mark the invoice as original via the menu (three dots > "Mark as original"). After that you can reoffer the invoice. Read more in How is a duplicate invoice recognised?.

Yes. Reoffering is available for both purchase invoices (Inbox) and sales invoices (Outbox). In both cases the document is reoffered to the connected software, regardless of the direction.

Issues with your software connection? Learn more about the available connections on econnect.eu.

• View incoming invoices
• How is a duplicate invoice recognised?
• Invoice statuses explained