Every invoice on the eConnect platform has a status indicating where the document is in the processing workflow. The statuses differ between incoming (purchase) and outgoing (sales) invoices.

The statuses "Under review", "Approved", "Approved for payment" and "Rejected" are used when an approval workflow is configured. Without a workflow, an invoice goes directly to the "Received" status and you can manually mark it as paid. The statuses "Payment started" and "Collection successful" appear in automated payment and direct debit processes.

The statuses "Under review", "Paid" and "Rejected" for outgoing invoices are set by the receiving party, not by you as the sender. When both parties are on the eConnect platform, status changes are exchanged automatically. When sent via Peppol, the recipient can send back a status message via the Invoice Response Message.

When both sender and recipient use the eConnect platform, status changes are shared in real time. When the recipient approves an invoice or marks it as paid, you see this immediately in your Outbox. This also works the other way around: when you mark a purchase invoice as paid, the sender can see that status in their own system.

For invoices sent via Peppol to a recipient at another provider, the status exchange depends on the recipient's support for Invoice Response Messages.

The platform automatically checks for duplicates. When an invoice arrives that has already been received (even if it arrived through a different channel), the new invoice is marked as "Duplicate". The original invoice retains its status.

An invoice marked as duplicate is not automatically forwarded to your accounting software. Is the marking incorrect? You can mark the invoice as "Original" via the menu (three dots), after which it will be processed. Read more in How is a duplicate invoice recognised?.

In the dashboard you see a visual overview of your invoice statuses. Green invoices are fully processed; orange invoices have been received but not yet processed. A large number of orange invoices may indicate duplicates that have been deliberately rejected; this is normal behaviour and not an error.

Want to manually change the status of a purchase invoice? Read Change the status of a purchase invoice.

• Change the status of a purchase invoice
• How is a duplicate invoice recognised?
• View incoming invoices
• Find your sent sales invoices