When creating an invoice the supplier field is sometimes empty. This means your own organisation is not filled in as the sender of the invoice. Without supplier details the invoice cannot be saved or sent.

The supplier field is automatically populated with the organisation you selected when creating the invoice. There are three common reasons why this field can be empty or why your organisation is not selectable:

1. Organisation not selected: if you have multiple organisations in your environment, you need to specify which organisation you are sending from when creating an invoice. If you have not done this, the field remains empty.
2. Organisation not activated: an organisation that has been added but not yet activated cannot be used as a supplier. The activation must be completed first.
3. No organisation membership: you are a member of the environment, but not of the organisation. Without membership the organisation typically does not appear under My organisations (it may still appear under All organisations) and cannot be used as Supplier on a sales invoice. Activation alone does not fix this; an organisation administrator must first add you as a member. See Roles and permissions.

Click the pencil icon next to the supplier field and select your organisation. If you only have one organisation, it is filled in immediately.

If your organisation does not appear in the list:

1. Check whether you are a member of that organisation under My organisations. If not, ask an organisation administrator to add you (see Roles and permissions).
2. Then check the activation status via My environment > Organisations. Activate the organisation via iDEAL, Wero or by sending a first invoice. See also Add and activate an organisation.

After selecting the organisation, your company details (name, address, Chamber of Commerce number, VAT number) are automatically filled in on the invoice.

More information about creating invoices? Read Create and send an invoice.