When creating an invoice the supplier field is sometimes empty. This means your own organisation is not filled in as the sender of the invoice. Without supplier details the invoice cannot be saved or sent.

The supplier field is automatically populated with the organisation you selected when creating the invoice. There are two reasons why this field can be empty:

1. Organisation not selected: if you have multiple organisations in your environment, you need to specify which organisation you are sending from when creating an invoice. If you have not done this, the field remains empty.
2. Organisation not activated: an organisation that has been added but not yet activated cannot be used as a supplier. The activation must be completed first.

Click the pencil icon next to the supplier field and select your organisation. If you only have one organisation, it is filled in immediately.

If your organisation does not appear in the list, it is probably not yet activated. Go to My environment > Organisations and check the status. Activate the organisation via iDEAL, Wero or by sending a first invoice. See also Add and activate an organisation.

After selecting the organisation, your company details (name, address, Chamber of Commerce number, VAT number) are automatically filled in on the invoice.

More information about creating invoices? Read Create and send an invoice.

• Create and send an invoice
• Add and activate an organisation
• Sending errors and how to fix them