Cancel your eConnect account or subscription: what happens to your data and invoices.
You can cancel your eConnect account at any time or change your subscription to the free Invoice Portal. Below you can read how it works and what happens to your data.
Want to change from an extensive subscription with a higher price per document to a simpler subscription, for example the Invoice Portal where you can only send for free? Go to My environment > Change subscription and select the desired level.
First disable document receiving in the Details of your organisation if applicable, and remove all connections after revoking the keys. These functionalities are not automatically lifted during a subscription change; the platform shows a warning about this.
After the change, you can still send invoices manually via Peppol and your existing invoices remain available in the archive.
Want to cancel your account entirely and have your Peppol registration removed? The platform offers a self-service cancellation feature that allows you to start the process yourself. The cancel button is visible for the account administrator. With a custom arrangement, the cancel button may not be available; in that case, contact support.
Log in to the platform and navigate to My environment.
Click the cancellation button to begin. The platform guides you through the steps, including deregistering your organisation from the Peppol network.
Review the summary and confirm your cancellation.
After cancellation you will no longer receive invoices via the network. Your existing invoices remain available for the duration of the retention period (7 years for Basic, Professional and Enterprise, 2 years for the Invoice Portal).
The standard exit activities are included in the service at no extra cost. This means that data export in open formats (JSON, XML, CSV), Peppol deregistration and deactivating integrations are carried out without additional charges.
If eConnect needs to perform active work during the cancellation process, such as migration guidance, knowledge transfer sessions or custom data transformation, this is invoiced at the standard consultancy rate of EUR 145 per hour. This applies to all customers, regardless of contract type or platform.
Want to switch from eConnect to another Peppol provider? Keep in mind that eConnect registers your organisation in the Peppol SMP with the document type InvoiceResponse (status messages). As long as this registration is active, another provider cannot register your organisation on the Peppol network.
The switching process works as follows: you cancel your eConnect account via support, after which eConnect performs a clearance (check for outstanding invoices). Once approved, your organisation is removed from the SMP and the registration is free for your new provider. Want to switch without interruption? Request a migration code from support. This allows the new provider to take over the registration directly.
Please note: if a partner or software supplier reports that your organisation cannot be registered with them, the InvoiceResponse registration at eConnect is often the cause. In that case, contact support to initiate the switch.
Want to move an organisation to a new account instead of cancelling it? Contact support. The organisation is removed from the current account (including all stored documents) and can then be reactivated in a new environment.
Important: when removing an organisation, all stored documents for that organisation are deleted. Make sure you have downloaded all documents before proceeding.
Questions about cancelling or changing your subscription? Contact us via support.econnect.eu.
Contact support