The eConnect subscription tiers: Invoice Portal, Basic, Professional and Enterprise compared.
eConnect offers four subscription tiers with increasing functionality. You start for free with the Invoice Portal and can upgrade at any time when you need more. All subscriptions work on a pay-per-use basis: you pay per processed document.
Quick guide: Only sending manually? Start with the free Invoice Portal. Also submitting PDFs, receiving, or connecting software? Basic. E-orders or SFTP? Professional. Enterprise integrations or custom dashboards? Enterprise.
Higher subscriptions always include all functionality of the lower tiers.
The Invoice Portal is the ideal starting point for businesses that want to send e-invoices via Peppol. You create an account, add your organisation and activate it, and you can immediately start creating and sending invoices. The portal also provides access to the Chamber of Commerce and OIN databases to look up debtors, and automatically validates your invoices against the applicable standards.
With the free portal you can log in with up to 2 users and manage 2 organisations. Invoices are stored for 2 years. Submitting PDF invoices, receiving invoices and software connections are not included. For those you need at least a Basic subscription.
With Basic you can not only send but also receive invoices via Peppol and submit them by email. The Email Receiver (trusted sender) allows you to have invoices processed automatically. PDF invoices are converted by the IDR (Intelligent Document Recogniser) into validated e-invoices; 100% of all submitted invoice documents are processed. You can also have received invoices forwarded to your own email address via an eMail Connector.
Basic also provides access to software connections for SME software (such as Exact Online, AFAS, SnelStart and more), the task and workflow functionality, and unlimited users and organisations. The archive is extended to 7 years, in accordance with the legal retention requirement.
The authorisation model for intermediaries and accountants requires at least a Basic subscription.
Professional adds advanced processing options. OCR recognition is extended with reference recognition (order number, contract, project and buyer reference). Additional recognition is also available, such as G-account, invoice lines and IBAN. You also gain access to e-orders via Peppol. For organisations with on-premise software, SFTP and HTTPS connections are available.
With Professional you also get access to administration detection in the Email Receiver: the platform automatically detects which administration a submitted invoice is intended for, so you can use a single email address for multiple administrations.
Additionally, with Professional you can configure the document retention period yourself and pay on account instead of via prepaid credit. The DICO standard for the construction sector is also available.
Enterprise is designed for large organisations with complex processing needs. It offers custom dashboards, tailored workflows and enterprise software integrations for ERP systems and procurement networks.
Enterprise customers also get access to customer-specific validation rules and a dedicated implementation process with the eConnect delivery team.
Each processed invoice, except those you have manually created and sent, is charged per unit and deducted from your balance. Your balance is always visible for environment administrators via My environment.
Automatic top-up is activated by default via iDEAL | Wero. If you do not have access to the payment environment, request an authorisation form via Customer Support. You receive an invoice for every top-up in your Inbox on the portal. Bancontact is also available for Belgian customers.
From the Professional subscription you can also pay on account.
Important: a negative balance blocks all API connections (SOAP and REST) and restricts login to administrators only. Manual invoicing, Peppol reception and email processing continue to work. Make sure your credit is topped up in time.
You can upgrade your subscription at any time via My environment > Change subscription. Downgrading to a lower tier is also possible.
Important: the additional functionality of the higher tier will then expire. Keep in mind that this may break active connections. If you later upgrade again, these connections will need to be set up again.
Yes, you can upgrade at any time via My environment > Change subscription. The new functionality is available immediately after the upgrade. Downgrading to a lower tier is also possible, but keep in mind that additional functionality will then expire and active software connections may be disconnected.
The Invoice Portal is free and suitable for manually sending invoices via Peppol. With Basic you can also receive invoices, submit PDF invoices for recognition, connect your accounting software, and manage unlimited users and organisations. The archive is extended from 2 to 7 years with Basic.
If your balance is negative, the platform blocks the connections with your accounting software and only administrators can log in. Manual invoicing, Peppol receipt and email processing continue to work. You will receive a daily reminder email as long as the balance is negative. The environment administrator can top up the credit via My environment > Pay and top up, and the block will be automatically lifted. Not every user has administrator rights; see Roles and permissions to find out who is the administrator in your environment. Read more at Top up credit.
Yes, from the Basic subscription onwards. eConnect has ready-made connections with Exact Online, AFAS, SnelStart, Twinfield and Unit4, among others. For systems without a standard connection, you can use the REST API or SOAP API (Professional or higher for SFTP/HTTPS).
Want to know which subscription best fits your situation? Contact our sales team.
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