How your balance is composed, where to find it and what happens with insufficient credit.
Your balance on the eConnect platform is the available transaction credit used to process invoices. Each processed invoice (both sent and received) is charged per unit and deducted from your balance.
Your current balance is always visible via My environment. There you see the current credit and can top up immediately if needed.
Your balance consists of top-ups (via iDEAL | Wero, Bancontact or invoice) minus the transaction costs. The cost per transaction depends on the type of processing:
With higher top-ups you receive bonus credit, which lowers the effective cost per transaction. See Top up transaction credit for the bundle tiers.
The credit is shared across all organisations within your environment. It does not matter which organisation sends or receives an invoice; the costs are deducted from the shared balance. You cannot split the balance per organisation.
Want to see exactly which transactions have been deducted from your balance? Go to My environment > Transactions for a detailed overview. You can export this overview as a CSV file (maximum 5,000 rows per export; use the filter function for larger overviews).
With a negative balance all API connections (SOAP and REST) are blocked and only administrators can still log in to the platform. Regular users are denied access until the balance has been topped up.
Manual invoice creation and sending via the platform continues to work as normal. Peppol invoice reception and processing via the Email Receiver (email forwarding) also continue without interruption.
Once you top up your credit and the balance is positive again, SOAP API access is restored immediately. For REST connections it may be necessary to refresh the API token.
To prevent unexpected blocking, it is advisable to set up automatic top-up.
Want to top up your credit? Read Top up transaction credit.
View your balance