How to change your organisation's address, name or logo on the eConnect platform.
The company details on the eConnect platform (such as the organisation name, address and Chamber of Commerce number) are automatically retrieved from the Chamber of Commerce database via Purple Pages. Changes to these details must therefore first be made at the source. You can set your company logo directly yourself.
Submit the name change or address change at the Chamber of Commerce. This is the official source.
The platform retrieves company details via Purple Pages, a database that is periodically updated. It can take a few days to weeks before the new details are available.
Go to My environment > Organisations, click the organisation name and choose Refresh details. The platform retrieves the most recent data from Purple Pages. If the details are still outdated after refreshing, contact CustomerSupport to request a manual synchronisation.
It is possible that multiple trade names are registered under one Chamber of Commerce number. In that case, a dropdown menu appears from which you can choose the desired trade name. It is not possible to save multiple administrations with different trade names under one Chamber of Commerce number.
After refreshing, the updated details are used in all new invoices.
For organisations outside the Netherlands the refresh process does not work automatically, because Purple Pages primarily contains Dutch and Belgian company data. Submit a support request via support.econnect.eu with the new details; the support team will update them manually.
Not all details can be changed after activation. The table below shows what you can change yourself, what goes via support, and what is permanently fixed.
Key rule: the primary identification number (Chamber of Commerce number, OIN or KBO number) is permanently fixed after activation. To change it, the organisation must be re-activated. Other details such as IBAN, GLN and VAT number can be changed, but must be re-validated before they become active. Re-activation is not required for these.
The name on your invoices is automatically based on the organisation name in the platform. To change the name, the change must first be made at the Chamber of Commerce. You can then retrieve the new name via My environment > Organisations > Refresh details (see step 3 above).
The company name in the public Peppol Directory is published by the registering Service Provider (SP) -- the party that manages your Peppol registration in the SMP. A Participant Identifier can only be registered with one SP at a time. A name change in the Directory must therefore be requested from the SP that holds your registration.
Update your organisation name via My environment > Organisations > select organisation > edit. The PSB then automatically updates the businessCard. The updated name is usually visible in the Peppol Directory within a few hours to a day -- publication is asynchronous.
If your Peppol registration is held by another SP (for example your software vendor or another onboarding partner), eConnect cannot change the businessCard. Contact that SP directly.
If you want eConnect to manage your Peppol Directory publication going forward, a migration to eConnect is required via a migration key. See Unregister and migrate on Peppol.
You can add a company logo to the PDF view of your e-invoices. The logo is placed on the PDF view generated by eConnect of your XML e-invoice. This PDF can also be embedded and sent along with the XML e-invoice, so the logo travels with Peppol delivery.
Click the orange "e" icon in the top left of the platform.
Click the organisation name of the organisation you want to set the logo for.
Go to the Details tab.
Upload your logo via the designated button.
The logo automatically appears on all new invoices you send.
The platform supports the formats PNG, JPEG, BMP and WebP. SVG and GIF are not supported. Preferably upload an image of no more than 2 MB. There are no fixed dimension requirements, but a larger image is recommended: the platform automatically scales it down without quality loss.
Tip: during PDF generation, a transparent background is removed, leaving only the logo itself. Preferably upload a logo with a white or coloured background if you want a uniform appearance.
No, the organisation name is linked to the Chamber of Commerce registration. A name change must first be made at the Chamber of Commerce. You can then retrieve the new name via My environment > Organisations > Refresh details. It can take a few days to weeks before the change is available in Purple Pages.
The platform supports PNG, JPEG, BMP and WebP. SVG and GIF are not supported. Preferably upload an image of no more than 2 MB. The platform automatically scales larger images down without quality loss.
No, eConnect uses a generic PDF template for all customers. The PDF layout is not customisable per customer. On the new platform (PSB/Control), PDF generation is actively being developed with more flexibility, but no date has been announced yet for when this will be available.
For organisations outside the Netherlands, the automatic refresh process does not work because Purple Pages primarily contains Dutch and Belgian company data. Submit a support request via support.econnect.eu with the new details. The support team will update them manually.
No. The Chamber of Commerce number (or OIN or Belgian KBO number) is the primary identification number of your organisation and is permanently fixed after activation. To change it, the organisation must be re-activated. Other details such as IBAN, GLN and VAT number can be changed via support or self-service, but require re-validation. Re-activation is not required for these.
eConnect uses one generic PDF template for all customers. The PDF layout is not customisable per customer. Changes to the generic PDF require a development ticket and are only implemented if the change benefits all customers.
PDF generation for outgoing invoices is currently available on the legacy platform (platform.econnect.eu). On the new platform (PSB/Platform 2.0), PDF generation is actively being developed with more flexibility, such as field overrides. No date has been announced yet for when this will be available.
Want to learn more about your account structure? Read The platform structure.
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