Your email address is your username on the eConnect platform. If you want to use a different email address to log in (for example because you have switched work addresses), you can add an extra email address as an alias. The new email address must be within the same domain as your current address. An email address from a different domain is in principle not possible (see below).

After verification you can log in with both the original and the new email address. Both email addresses can then be used interchangeably as if they belong to the same user, with the same rights and access to the same organisations.

The verification link in the email is valid for a limited time. If you wait too long before clicking, the link expires and you need to restart the process or contact support for a new verification email.

Adding an email address from a different domain (for example from @companya.com to @companyb.com) is in principle not possible. Only after investigation by CustomerSupport can an exception be made. Both domains must then be configured as a shared domain in the platform, which is an irreversible action with security and practical consequences.

If the other domain already exists on the platform, the administrator of that other environment may need to give explicit permission.

Contact support via support.econnect.eu if you want to make use of this.

If you can no longer use the original email address and no extra alias has been set up, contact support. After verifying your identity (via the email address known to eConnect or a Chamber of Commerce extract), the support team can update the account.

Want to learn more about your account settings? Read Getting started with eConnect.

• Getting started with eConnect
• The platform structure
• Cancel your eConnect account