When adding an organisation the platform searches by Chamber of Commerce number or company name. In some cases your organisation is not found, even though it is registered at the Chamber of Commerce. This is almost always related to the synchronisation of the company database.

The platform does not search directly in the Chamber of Commerce register, but in Purple Pages: a proprietary database maintained by eConnect that is periodically synchronised with the Chamber of Commerce (Netherlands) and KBO (Belgium). This synchronisation can lag several weeks behind the current Chamber of Commerce records.

The most common situations:

• Recently established company: your organisation was just registered at the Chamber of Commerce and the details have not yet been synced to Purple Pages.
• Recent name or address change: the old details are still in the database. Try searching by the old name or the Chamber of Commerce number.
• International organisation: Purple Pages primarily contains Dutch and Belgian company data. Organisations from other countries must be created manually.

First try searching by Chamber of Commerce number instead of company name, as this gives the most reliable result. If that also yields no result:

1. Wait for the next synchronisation: the database is updated regularly from the Chamber of Commerce. After a few weeks your organisation is usually available.
2. Check your Chamber of Commerce details: if your organisation is still not found after a longer period, verify that your details at the Chamber of Commerce are correct and complete. Purple Pages retrieves its data directly from the Chamber of Commerce, so any corrections must be made there. After the correction at the Chamber of Commerce, Purple Pages will pick up the correct details during the next synchronisation.
3. Submit a support request: in exceptional cases, support can help. File a request via support.econnect.eu with your Chamber of Commerce number and company name.

It can also happen that your organisation is found, but the VAT number is not automatically populated when creating an invoice. A VAT number does not need to be in Purple Pages. You can create and activate your organisation based on the Chamber of Commerce number, and then add the VAT number yourself in the platform.

Want to change other organisation details, such as your address or company name? Read Change address or company name.

Need help adding your organisation? Contact us via support.econnect.eu.

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