Set up or disable email notifications when invoices are received, per sender on the eConnect platform.
The eConnect platform can send you an email notification whenever a new invoice arrives. This way you never miss incoming invoices, even if you do not log in to the platform every day.
For every invoice that arrives at your organisation via Peppol, email or the platform, the system sends a notification email to the configured email address. The email contains a summary of the invoice (sender, invoice number, amount) and a link to the invoice details on the platform.
The notification email is a heads-up, not the invoice itself. The complete invoice is waiting in your Inbox on platform.econnect.eu.
The receive notification is configured via the Email Receiver (trusted sender).
Go to the settings of your Email Receiver and open a trusted sender.
Tick the option "Notification on receipt via email" to receive notifications for incoming invoices from this sender.
You can configure per Email Receiver whether you want to receive notifications. This lets you enable notifications for your most important suppliers and disable them for bulk processing.
By default the notification goes to the fallback email address configured in the Email Receiver. If you have ticked the option "Use sender email address as contact email address", the notification goes to the email address that submitted the invoice (the sender).
Want to send the notification to a different address? Adjust the fallback email address in the Email Receiver settings.
No longer want to receive notifications for incoming invoices? Go to the settings of your Email Receiver and untick "Notification on receipt via email".
Please note: when you disable Email Receiver notifications, all notifications are turned off, including notifications about processing errors. This is an all-or-nothing setting. Consider whether you want to miss error notifications before disabling.
If you have notifications enabled, you may receive the message "Processing is not possible, this email has no processable attachments". This is almost always caused by the platform also attempting to process attachments in the email signature (such as a company logo). The invoice itself has been processed correctly; the error message refers to the unrecognisable attachment.
This message is harmless and can be safely ignored. If you prefer not to receive it, you can disable Email Receiver notifications, but keep in mind that you will then also stop receiving genuine error notifications.
Want to set up other notifications too? Read Configure alerts and notifications.
Set up your notifications