99.99% SLA on the PSB, 12 million documents per year for more than 20,000 organisations and processing speed under 100 milliseconds per document. A platform that has been running for over ten years, designed to scale.
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The PSB runs on cloud infrastructure in the Netherlands and Ireland (within the EU/EEA). The architecture is built from autonomous services with horizontal scalability: capacity grows with volume without partners needing to do anything. Per hour the PSB can process up to 200,000 messages; in practice processing speed per document is less than 100 milliseconds. Read how the PSB architecture works under the hood.
Multiple regions within the EU/EEA. No single point of failure, automatic failover, periodic disaster recovery tests.
Not dependent on the uptime of other parties. The SMP cache ensures document routing keeps working, even when external registries temporarily fail.
Volume distribution across multiple redundant Peppol Access Points. A failure on one AP does not interrupt the flow.
NEN 7510 and ISO 27001 annually renewed, ISAE 3402 type 2 annually renewed, annual penetration tests by an independent party.
Four design choices that ensure the PSB keeps running under peak load and recovers quickly after a failure.
The PSB has no maintenance window. Updates and security patches are continuously rolled out via rolling upgrades without interrupting message processing; there has never been a deployment that caused downtime. For partners integrating via the API, this means: 24/7/365 continuous document flow, even during releases.
For the platform (the web interface) there is a fixed window on Saturdays between 02:00 and 08:00, outside European business hours. The dependence on that window decreases as more updates run without downtime. Live status is always visible at support.econnect.eu/status/.
As a partner you receive proactive notifications for planned changes that may affect your clients, and escalation arrangements in the partner contract for incidents with production impact.
What was very pleasant was that throughout the entire process there was a great deal of trust. The train just kept running.
By connecting to the Peppol Access Point of eConnect we now receive more than 70% of our invoices error-free and directly in our administration.
99.99% availability is the contractual SLA on the PSB, applicable to 24/7/365 uptime. That equates to a maximum of 52 minutes of unplanned downtime per year. In practice we typically achieve closer to 100% over a multi-year window, with more than eight years of production history. The PSB has no maintenance window; updates are continuously rolled out via rolling upgrades, without interrupting message processing.
In the partner contract the exact conditions, escalation paths and any service credits are recorded, depending on the partner model and volume.
The PSB is built with horizontal scalability. Peaks (think end of quarter, year-end close, or large batch submissions by a single client) are automatically distributed across more instances by the runtime. Proven capacity is 200,000 messages per hour. Processing speed stays under 100 ms per document, even at peak load.
For very large partners we make separate capacity arrangements in the partner contract.
All data processing takes place within the EU/EEA, in data centres in the Netherlands and Ireland. All hosting details are recorded in the DPA.
For partners this means: GDPR-compliant by design, no data export outside the EU/EEA, and all hosting details are recorded in the DPA.
NEN 7510 (information security in healthcare), ISO 27001 (general information security) and ISAE 3402 type 2 (control assurance for service organisations) are annually renewed. In addition an independent party carries out annual penetration tests. eConnect has been a Microsoft Partner since January 2022 and a certified Peppol Access Point since 2013.
For white-label partners and consultancy partners the certificates are available on request for support in own RFP processes.
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