Yes, via the invoice portal you can send e-invoices for free via Peppol. You create an account in minutes, verify your organisation and can start invoicing immediately. The invoice portal supports up to 2 users and 2 organisations, with 2 years of archive storage. If you also want to receive invoices via Peppol, connect your accounting software or have PDF invoices converted to e-invoices, you need a Basic subscription or higher.

eConnect works with a prepaid credit model. You top up your balance via iDEAL (Wero), Bancontact or (from Professional) on account. With each processed document, the document price is automatically deducted from your balance. You can set up automatic top-ups, so your balance never unexpectedly reaches zero. The document price includes status messages: with every invoice you can track whether it has arrived, been approved and cleared for payment. There are no separate costs for status messages.

Upgrading is possible at any time via your account, under "My environment" and then "Change subscription". The new functionality is immediately available. Note with a downgrade: additional functionality from the higher package is lost immediately. If you have active software integrations that are only available at Professional or higher, for example, these are disconnected upon downgrading to Basic. If you upgrade again later, those integrations need to be reconfigured.

No, eConnect works without long-term contract obligations for the standard packages. You pay per document and can adjust your subscription at any time. For enterprise solutions with custom workflows, dedicated integrations or SLA agreements, specific contract terms are agreed. Contact us via a meeting for more information.

If your balance goes negative, the platform blocks the API connection to your accounting software and non-administrators are temporarily restricted in their access. You can still manually create and send invoices on the platform, and invoices via Peppol continue to arrive in your inbox. As soon as you top up your credit, everything is automatically restored. To prevent this, you can set up automatic top-ups via your account settings.

Separate monthly API subscriptions, higher SLA tiers (Bronze through Gold), compliance reporting add-ons and custom items such as additional network connectors (for example Ariba or Tungsten) are billed separately according to the price list. Additional entities beyond the basic and some identity setup also fall outside the simple document tariff.

Therefore check your quote on both document prices and fixed monthly costs, so the total costs remain transparent over the term. View the detail table on this page or discuss the setup via Schedule a meeting.

You work with prepaid credit via iDEAL, Wero or Bancontact; from Professional onwards, invoice payment is possible. Per processed document the rate is automatically charged and you can set automatic top-ups to prevent interruption. You receive an invoice for top-up immediately after the transaction, with VAT specification according to the applicable EU rules.

Enterprise and partner trajectories with PSB use a different annual bundle model alongside the platform, be explicit about which contract you have before you send a purchase order. See also Pricing.

Yes: the bonus tiers on prepaid credit go up to 25% extra balance at the highest one-time top-up, according to the published table on this pricing page. That way your effective cost per document drops without deviating from the variable usage model, which is especially advantageous in predictable peak months.

Combine this with automatic top-ups to absorb peak months and prevent balance interruption. Amounts are in the table above on Pricing.

There are four starter packages, from free self-service to Full Starter for corporate or government, with increasing guidance and fixed euro amounts on the pricing page. These costs are not the same as document transactions: they pay for onboarding time, remote sessions and in some cases project coordination during go-live.

Choose the package that fits your internal IT capacity and the level of guidance you need for network registration and first integration steps. Details in the table on this page.

Standard software integrations fall under the document tariff for automatic processing as shown on this pricing page; separate networks such as Ariba or Tungsten require, according to the price list, a monthly connector add-on plus minimum SLA Silver. E-orders have their own rate per order in the Professional profile.

Include these items in your business case alongside the document prices, especially if you deploy multichannel to large procurement platforms. More context on Software integrations.

Basic usage covers the general support process via ticket and portal without a fixed response time; phone and guaranteed response times belong to paid SLA tiers (Bronze, Silver or Gold). Compliance and security reporting is a separate monthly add-on unless otherwise agreed in an enterprise contract.

Internally lock in the service level you need before go-live, so your IT and finance teams plan on the right contract model. See Contact for the right support channel.